Delivery
We deliver across the island of Ireland. Most products reach you within 1-7 days, subject to your location and our stock availability. Out-of-stock items may take 2 to 5 weeks. While we aim to meet delivery deadlines, delays can happen. We’ll notify you promptly if there’s a delay. We’re not responsible for delays beyond our control.
For remote areas or complex delivery needs, delivery times may vary. Please inform us of any special instructions regarding delivery access during checkout. Failure to do so may result in non-delivery or extra charges. Once your order is ready, we’ll contact you to arrange a delivery window, typically Monday to Saturday, 9 a.m. to 5:30 p.m. In more remote areas, delivery may occur later. We’ll confirm the delivery date and time with you beforehand. You must ensure accurate communication, or additional charges may apply for rescheduled deliveries.
If the shipping address differs from the billing address, ensure you provide necessary details during checkout to avoid delivery issues. Failure to do so may affect delivery times. If you miss a scheduled delivery, additional charges may apply for rescheduling.
We require a signed receipt upon delivery unless otherwise arranged in advance.
Order Cancellation and Out of Stock Items
At Remar Outlet, most products are delivered within 1–7 working days. However, due to supplier availability, some items may occasionally be out of stock and require an extended delivery time of 2–5 weeks. If this applies to your order, we will notify you as soon as possible.
Customers may request to cancel their order at any time before delivery. However, where an item is out of stock and has been ordered, reserved or processed specifically with our supplier on behalf of the customer, Remar Outlet may already have incurred administration, supplier, purchasing and logistics costs.
In these circumstances, if the customer chooses to cancel the order after it has been confirmed with our supplier, a cancellation charge of up to 15% of the total order value may be deducted from any refund. This charge reflects the reasonable costs already incurred by Remar Outlet in processing and securing the order and is not a penalty.
Where no supplier order has been placed and no costs have been incurred, no cancellation charge will apply.
Nothing in these Terms and Conditions affects your statutory rights under Irish consumer protection law.
Returns
If you change your mind about a purchase, you have 14 days from receipt to initiate a return. Contact us by phone or email to start the process.
Conditions:
- To qualify for a refund, the item must be in new condition with original packaging, undamaged.
- You’re responsible for return shipping to our Store 118 Thomas street D08 W7W1.
- If you can’t return the item, we can arrange collection during business hours at double the shipping cost.
- Handling fees may apply if the item is unpacked (15%).
- Refunds are processed within 10 days of receiving the returned item.
You’re liable for any diminished value resulting from unnecessary handling.
For damaged or defective items, contact us immediately with relevant details and photos. We’ll arrange repair, replacement, or refund as appropriate.
If a product doesn’t fit, review dimensions carefully before purchase. Notify us within the 14-day cooling-off period for returns. Assembled items or mattresses cannot be returned unless defective.
Our policies adhere to EU regulations, preserving your consumer rights. Refer to our Return Policy for details.
Return Exclusions
We don’t accept returns for made-to-order, floor, or display models. Mattresses removed from packaging cannot be returned, except for defects.