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FAQs

Home / FAQs

Costumer service

1. What are your customer service hours?

Our customer service team is available during the following hours:

    • Monday to Friday: 9:00 am to 6:00 pm
    • Saturday: 9:30 am to 3:00 pm

You can contact us via WhatsApp, email, or through the contact options provided on our website.

If you’ve received a broken item, missing parts, or are not satisfied with your order, you have 14 calendar days to notify us. Follow these steps:

    • Log in to your account and go to “My Orders”.
    • Select the order you want to return.
    • Click on “Return order or report an issue” and fill out the form with details of the incident.
    • Attach photographs demonstrating the issue and the packaging label.
    • Our after-sales team will respond to your request within approximately 3 working days.

Ensure your order is disassembled and packaged in its original packaging with filler padding for collection.

Our products come with a 1-year warranty from the date of delivery. To report any product incidents covered by warranty, follow the same process as above.

Our warranty covers manufacturing defects. It does not cover damage due to misuse of the product.

Unfortunately, we can only accept returns within the 14-day window outlined in our policies. Please ensure you notify us of any issues promptly to facilitate a smooth resolution.

If you have any additional questions or concerns about returns, incidents, or warranties, please don’t hesitate to reach out to our customer service team. We’re here to assist you and ensure a satisfactory resolution to any issues you may encounter.

Returns & Replacements

1. Where can I find information about returns and replacements?

You can find detailed information about returns and replacements in the corresponding section on our website.

Exchange of a product is possible only if it is in perfect condition, has not been used, and is within 14 days of delivery. Please note that additional charges may apply, as outlined in our policies.

To initiate an exchange, please contact our customer service department via email at the address provided in the customer service section. Our team will guide you through the exchange process and address any questions or concerns you may have.

The product must be in perfect condition, unused, and returned in its original packaging. Additionally, the exchange request must be made within 14 days of delivery to be eligible.

Depending on the circumstances, there may be additional charges for exchanges, such as shipping fees or restocking fees. These charges are outlined in our policies and will be communicated to you before proceeding with the exchange.

To be eligible for a return, the product must be returned in its original packaging. This ensures that the product is adequately protected during transit and helps us process your return efficiently.

Unfortunately, products that have been used or are not in perfect condition are not eligible for exchange or return. We recommend carefully inspecting the product upon delivery to ensure it meets your expectations.

The processing time for exchanges may vary depending on factors such as product availability and shipping times. Our team will provide you with an estimated timeline once the exchange request is initiated.

Returns outside the 14-day window may be considered on a case-by-case basis. Please contact our customer service department to discuss your situation, and we will do our best to accommodate your needs.

If you have any additional questions or concerns about returns and replacements, please don’t hesitate to reach out to our customer service team. We’re here to assist you and ensure a smooth and satisfactory experience with RemarOutlet.com.

Payments & Account

Discounts

1. Are discounts available for purchases at RemarOutlet.com?

Yes, discounts are available, allowing you to enjoy savings on your favorite furniture from RemarOutlet.com! We believe in making your shopping experience even more enjoyable with great deals.

Our discounts cannot be combined with other promotions or vouchers. Each discount is applied separately to ensure fairness and transparency in our pricing policies.

Yes, some of our discounts come with an expiration date, which will be clearly specified in the email containing the discount code. Be sure to take note of the expiry date to make the most of your savings.

Promotions may be limited in duration and subject to stock availability. While we strive to offer great deals for as long as possible, some promotions may end once stock runs out.

In most cases, discounts can be applied to a wide range of products available on our website. However, certain exclusions may apply, such as products already on clearance or sale.

Discounts may be offered through various channels, including email newsletters, social media promotions, or special events. Be sure to keep an eye out for our latest offers to enjoy savings on your purchases.

Unfortunately, discounts cannot be applied retroactively to completed purchases. Be sure to enter your discount code during the checkout process to enjoy the savings on your order.

Discounts typically apply to the total purchase amount before shipping fees and taxes are applied. However, certain promotions may offer free shipping as part of the deal.

If you experience any difficulties applying a discount code or have questions about specific promotions, please don’t hesitate to contact our customer support team. We’re here to assist you and ensure you receive the savings you deserve.

In general, discounts may have limitations on their usage, such as one-time use per customer or per household. Please refer to the terms and conditions of each promotion for specific details.

Payment methods:

1. What payment methods do you accept?

We guarantee secure payment methods, including VISA and Mastercard, ensuring peace of mind for our customers when making purchases on RemarOutlet.com.

Yes, we offer the option to split your order into multiple payments using the Klarna payment method. This allows you to choose the most suitable payment plan for your needs, making your shopping experience more flexible and convenient.

In specific cases, we may offer Cash on Delivery (COD) as a payment option. However, this option is available only in very specific cases and is subject to approval.

We encourage payment in advance as it streamlines our processes and allows us to offer more flexible and efficient delivery options. By paying in advance, you contribute to smoother transactions and quicker deliveries.

Paying in advance allows us to provide more flexible and efficient delivery services to our customers. It helps us streamline our operations and ensures that deliveries are made promptly and without delays.

Your security is our top priority, and we utilize industry-standard encryption protocols to safeguard your payment information. You can shop with confidence knowing that your data is protected.

If you have any doubts or inquiries regarding payment, please don’t hesitate to contact us through our contact form. Our dedicated support team will be happy to assist you in resolving any issues or concerns you may have.

Once an order is placed, it may not always be possible to change the payment method. However, if you encounter any issues or need assistance, please reach out to our customer support team, and we’ll do our best to accommodate your request.

No, we do not charge any additional fees for using specific payment methods. You can choose the payment method that best suits your needs without worrying about extra charges.

Rest assured, our secure payment gateway ensures that your payment is processed safely and securely. You’ll receive confirmation of your transaction, providing peace of mind throughout the purchasing process.

1. What are the advantages of creating a RemarOutlet.com account before placing an order?

By creating a RemarOutlet.com account before placing an order, you unlock several benefits. These include faster checkout, order tracking, and access to personalized promotions and offers tailored to your preferences.

Absolutely! By creating an account, you can receive personalized promotions and offers based on your shopping preferences and history. This ensures that you’re always informed about the latest deals that are relevant to you.

Your privacy and data security are paramount to us. Rest assured that your data is protected, and we only use it to provide you with relevant offers and services. We adhere to strict privacy policies to ensure the confidentiality of your information.

No, your information will only be used to provide you with new offers and promotions that may interest you. We respect your privacy and will never misuse your data for any other purposes.

Yes, we encourage you to register even if you don’t plan to make a purchase immediately. By doing so, you’ll stay informed about special gifts, promotions, and exclusive offers tailored to your interests. It’s a great way to stay connected with RemarOutlet.com and never miss out on exciting deals.

Creating a RemarOutlet.com account is easy and quick. Simply click on the “Sign Up” or “Create Account” button on our website, and follow the prompts to provide your information. Once your account is created, you’ll start enjoying all the benefits it offers.

Yes, you can access your RemarOutlet.com account from any device with an internet connection. Whether you’re using a computer, smartphone, or tablet, you can log in to your account and manage your preferences, orders, and notifications.

Yes, we take the security of your account information seriously. We use encryption and other security measures to protect your data from unauthorized access or disclosure, ensuring that your information remains safe and secure at all times.

If you forget your account password, you can easily reset it by clicking on the “Forgot Password” link on the login page. Follow the instructions to reset your password, and you’ll regain access to your account in no time.

Yes, you can manage your email preferences and unsubscribe from promotional emails and notifications at any time. Simply log in to your account, navigate to the “Preferences” or “Notifications” section, and adjust your settings according to your preferences.

Shipping & Delivery

Shipping time:

1. What is your standard delivery time?

For products available in our warehouses, we typically deliver within 1 to 7 days, ensuring speedy service for customers across Ireland, including both the Republic of Ireland and Northern Ireland.

If the product is not currently available in our warehouse, delivery may take 2 to 3 weeks. We strive to keep you informed throughout the process to ensure transparency and satisfaction.

Yes, we deliver to islands across Ireland. For island deliveries, we transport your order to the specific port and coordinate with the designated shipping company for its final transit to the respective island, ensuring seamless delivery regardless of your location.

Absolutely! Once your order is dispatched, we’ll provide you with a tracking number so you can monitor its progress every step of the way, whether you’re in Cork or Coleraine.

While our standard delivery times are efficient, we understand that sometimes you need your furniture sooner. Contact our customer service team, and we’ll do our best to accommodate your timeline, whether you’re in Galway or Londonderry.

If you’re unable to be present for delivery, simply let us know, and we can arrange an alternative delivery time that suits your schedule, ensuring a smooth experience for customers across the entire island of Ireland.

While deliveries to islands may incur additional charges due to logistical factors, we strive to keep these costs as transparent and reasonable as possible, ensuring fair pricing for customers from Dublin to Donegal.

If you encounter any issues with your delivery, whether it’s a delay or a damaged item, please contact our customer support team immediately. We’ll work swiftly to resolve the issue and ensure your satisfaction, whether you’re in Waterford or Warrenpoint.

Yes, we aim to reach customers in even the most remote areas of Ireland. Our extensive delivery network allows us to deliver to a wide range of locations, ensuring that everyone can enjoy our quality furniture, whether you’re in Kilkenny or Kinawley.

While we cannot guarantee specific delivery time slots, we do our best to accommodate your preferences. Feel free to communicate your preferred delivery window, and we’ll strive to meet your needs, whether you’re in Sligo or Strabane.

Shipping metods:

1. What is your delivery fee?

We offer a flat-rate delivery service for all locations at €40, ensuring transparent and affordable shipping costs for customers across Ireland, whether you’re in Dublin or Derry.

Our delivery service is doorstep delivery, where we bring your order directly to your home and place it in the room of your choice, ensuring convenience and ease for customers from Belfast to Ballina.

Before delivery, please review the product dimensions to ensure there are no obstacles along the route, minimizing the risk of accidents or damage. It’s essential to ensure that the product size is suitable for entry through staircases and/or hallways to facilitate smooth delivery, whether you’re in Galway or Gorey.

Rest assured, our delivery service is managed by a private company affiliated with RemarOutlet.com, ensuring reliable and professional handling of your orders, whether you’re in Cork or Coleraine.

If your order includes assembled or large items, there’s no need to worry. Our experienced team is well-equipped to handle such items, ensuring efficient assembly and delivery, whether you’re in Limerick or Lisburn.

Yes, we provide the option for express delivery within 1 to 2 days to any location for a fixed price of €90, regardless of the quantity of products ordered. This ensures speedy delivery for urgent needs, whether you’re in Waterford or Warrenpoint.

While we cannot guarantee specific delivery time slots, we strive to accommodate your preferences as much as possible. Feel free to communicate any scheduling requests, and we’ll do our best to meet your needs, whether you’re in Sligo or Strabane.

For express delivery services, there is a fixed fee of €90, ensuring expedited shipping for urgent orders, whether you’re in Kilkenny or Kinawley.

If you have any concerns regarding delivery to remote or challenging locations, please contact our customer support team. We’ll work with you to find the best solution, ensuring smooth delivery regardless of your location, whether you’re in Tipperary or Tyrone.

To ensure a seamless delivery experience, please provide accurate delivery instructions and ensure someone is available to receive the order. Feel free to communicate any specific delivery requirements, and we’ll do our utmost to accommodate your needs, whether you’re in Wicklow or Westmeath.

Shipping availability:

1. Where are your products typically stocked?

All our products are normally stocked in our warehouses in Ireland, ensuring prompt availability for customers across the island.

We have a highly professional approach to container shipments, ensuring smooth and efficient handling of incoming stock. This allows us to maintain consistent availability of our products for customers, whether you’re in Dublin or Derry.

Occasionally, unforeseen circumstances such as environmental conditions may cause delays in shipping. However, we maintain a highly accurate forecasting system to ensure we can still meet our delivery commitments, providing peace of mind for our customers across Ireland, including both the Republic of Ireland and Northern Ireland.

Customers can rest assured when placing their orders. Any disruptions to delivery times or product availability will be promptly addressed. Our team works diligently to resolve any issues in the shortest possible time, ensuring a smooth shopping experience for customers from Belfast to Ballina.

In the rare event that a product is temporarily out of stock, our team will work swiftly to restock it or provide suitable alternatives. We aim to minimize any inconvenience to our customers, ensuring they can still find the perfect furniture for their needs, whether they’re in Galway or Gorey.

We keep our customers informed of any changes in availability or delivery times through timely updates via email, SMS, or our website. Transparency and communication are key to ensuring a positive experience for customers, whether they’re in Cork or Coleraine.

Yes, we offer backorders for out-of-stock items, allowing customers to reserve their desired products for future delivery. This ensures that customers can secure the items they want, even if they’re temporarily unavailable, whether they’re in Limerick or Lisburn.

Our delivery forecasts are highly accurate, thanks to our robust forecasting system and proactive approach to managing inventory. This enables us to provide reliable delivery estimates to our customers, whether they’re in Waterford or Warrenpoint.

If you have any specific delivery requirements or concerns, please don’t hesitate to contact our customer support team. We’re here to accommodate your needs and ensure a smooth delivery experience, whether you’re in Sligo or Strabane.

Yes, you can trust that we’re committed to fulfilling our delivery commitments on time. We understand the importance of timely delivery and strive to maintain the trust of our customers, whether they’re in Kilkenny or Kinawley.

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